Made in the USA  |   Rated 5★ On Judge.me  |  Free shipping (lower 48) for orders over $100 USD!

Please note: due to high volume, current lead times for most orders is 10 business days.

Your Order Status: What to Expect

Every BrickShell case is made to order in the USA, just for you.

Built for Your Collection, Not Pulled Off a Shelf

When you place an order with BrickShell Cases, we don't grab a box from a warehouse. Every display is made to order, built specifically for you and your collection. That takes a little time, and we think the result is worth the wait.

This guide covers exactly what happens after you hit that order button, so there are no surprises.

Current Lead Time (Approximate)

10 business days

Last Updated: November, 2026

Your Order, Step by Step

From checkout to unboxing

Order Confirmed

You'll get a confirmation email right away. Your order processing time starts here.

We Build It

Your case is crafted to spec. This is the part that takes a bit. No cutting corners.

Shipping Notification

Your next update is an email with tracking info. That means your case is on its way.

Delivered

Your display case arrives, ready to show off your collection.

When Will My Order Ship?

Because every piece is made to order, your order processing time depends on what you ordered and current demand. We don't send status updates during the build, your next notification after the order confirmation will be the shipping email with your tracking link.

We know the wait can feel long, especially when you're excited about a new display setup. But every case is built right, not rushed. Plus, by choosing BrickShell, you’re saved from even longer wait times, international shipping fees and tariffs. 

Have a Question? We're Here.

You're always welcome to reach out to us at support@brickshellcases.com. We're happy to help with questions about your order, product details, or anything else.

One thing to keep in mind: contacting support won't change your order processing time. But if you need other info or have a concern, we've got you.

Email Support
AV Figures TK Trooper Sergeant custom minifigure with detailed armor and helmet, posed in a dynamic stance.

Frequently Asked Questions

Your next update will be the shipping notification with tracking info. We don't send progress updates during the build, but rest assured your case is being crafted.

Each case is made to order, and our team focuses on building rather than sending status emails. The shipping notification means your order is complete and on its way.

We appreciate the enthusiasm, but reaching out to support won't change the order processing time. Our build queue works on a first-come, first-served basis

Processing times vary depending on the product and current demand. Made to order display cases take time to get right. Check the top of this page for the most current estimate.

Yes. When your order ships, you'll receive an email with a tracking link so you can follow your package from our shop in Dallas, TX to your door.

Reach out to support@brickshellcases.com as soon as possible. Because your case may already be in production, changes and cancellations can't always be accommodated.